Our team support our customers when they feel that our service has fallen below their expectations. This excludes matters relating to results publication, EAR (Enquiry About Results) and Appeals, this allows us to deal with your query quickly and effectively.

Queries concerning examination results

Teachers and Exams Officers should contact info@cthawards.com for more information on all our post-results services.

If you are a student or learner, and you are dissatisfied with your results, we encourage you to contact your school, college or learning provider to discuss the options that are available to you.

Queries concerning all other matters

If you are dissatisfied with the service you have received you can register your concern by writing to us. Please state your centre number and any telephone reference numbers you have regarding your concern. If you’d prefer to be contacted by telephone, please also provide your telephone number, along with the best time(s) and day(s) for us to contact you.

Customer Service
Confederation of Tourism and Hospitality (CTH)
37 Duke Street
London
W1U 1LN

Where possible, we will acknowledge your concern in writing within three working days of receipt and provide a full response within ten working days.

If you are dissatisfied with any aspect of our initial response, you may raise your concerns to an independent arbitrator (usually a senior member of the CTH team not directly involved with the original issue). We will endeavour to acknowledge your correspondence in writing, within three working days of receipt, and provide you with a full written response within fifteen working days.