The Level 4 Diploma in Hospitality Management aims to provide students with a broad understanding of the operational aspects of the international hospitality industry and a knowledge of the underlying principles involved.


Level 4 Diploma in Hospitality Management

This is a substantive management programme, typically delivered over a nine month period in the case of full-time students. CTH Level 4 courses combine practical career-based elements with a number of essential underpinning management disciplines that will be invaluable as the individual’s career progresses. The course is therefore an ideal preparation for immediate employment in the sector.

Alternatively students may use it as a pathway to advanced study, typically progressing on to the CTH Level 5 Advanced Diploma. Since the Level 4 Diploma is designed to be broadly equivalent to that of the first year of a bachelor’s degree, students may use the qualification to apply for credit entry to a number of bachelor degree programmes at selected universities worldwide.

This management programme comprises 7 mandatory units totalling 145 credits. Minimum guided learning hours are 835 and assessment is by a combination of closed book written 2.5 hour examination or assignment/work assessment.

Students can achieve the guided learning hours in combination of face to face classroom interactions, attending seminars, visits to hotels, self-study and group study as well as research work.

Click here for a link to the qualification specification.

Admission requirements

Students must have completed secondary education at AS level with a minimum age of 17 years and have the following English proficiency: Minimum English IELTS 5.5 or an approved equivalent. Students who do not satisfy the English language requirement may choose to combine this programme with CTH’s Certificate in English for Hospitality & Tourism (Levels 1 & 2).

Level 4 Diploma in Hospitality Management Programme

Level 4 Diploma in Hospitality Management Programme

Syllabus Overview:

Level 4 Diploma in Hospitality Management (Ofqual ref: 601/7119/4)

Candidates must achieve

  • All 7 Mandatory units, providing 145 credits.

i.e. a total of 145 credits, of which 55 credits are at level 3 and 90 credits are at level 4

Min credit (Mandatory units): 145 Max credit (Mandatory units): 145
Min GLH for qualification: 835 Max GLH for qualification: 835
Mandatory units
Unit no. Unit title L CV GLH Ofqual no.
RDO Rooms Division Operations 3 20 140 L/504/4389
RDS Rooms Division Supervision 4 25 125 K/504/4416
FBO Food and Beverage Operations 3 20 140 F/504/4390
FBS Food and Beverage Supervision 4 25 125 M/504/4417
FTH Finance in Tourism and Hospitality 3 15 105 M/507/3867
CSMTH Customer Service Management in Tourism and Hospitality 4 20 100 R/504/4412
GTH Global Tourism and Hospitality 4 20 100 H/504/4415
Total 145 835

Click here to download the Level 4 Diploma in Hospitality Management Syllabus Overview.

Rooms Division Operations:
This unit covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.
Assessment: Examination

Rooms Division Supervision:
This unit covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.
Assessment: Work-based or Assignment

Food and Beverage Operations:
This unit covers understanding the principles of food production operations, food production operations and food and beverage service.
Assessment: Examination

Food and Beverage Supervision:
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.
Assessment: Work-based or Assignment

Finance in Tourism and Hospitality: 
This unit enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is not an in-depth accounting unit, and this should be borne in mind when planning and executing the delivery.
Assessment: Examination

Customer Service Management in Tourism and Hospitality:
This unit covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Assessment: Work-based or Assignment

Global Tourism and Hospitality:
This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.
Assessment: Assignment

University Pathways

Students who successfully complete the CTH Level 4 Diploma are eligible to gain progression to a number of universities worldwide. Some of these are shown below but for full details click here

logo-university-coventry logo-university-wolverhampton logo-university-west-london logo-university-angliss logo-university-middlesex
logo-university-ucb logo-university-south-bank logo-university-ecu logo-university-hotel-school logo-university-uclan
logo-university-sunway logo-university-glasgow-caledonian logo-university-gloucestershire logo-university-nmit logo-university-skyline
logo-university-glion logo-university-les-roches logo-university-help logo-university-stmarys logo-university-heriot-watt