Level 4 Diploma in Tourism Management

A more in-depth management programme, aimed at providing learners with a broader understanding of the operational aspects of the travel & tourism industry.

Programme Overview

This is a substantive management programme, typically delivered over a nine month period in the case of full-time students. CTH Level 4 courses combine practical career-based elements with a number of essential management disciplines that will be invaluable as the individual’s career progresses. The course therefore provides the practicality needed for the workplace with the theory needed to advance in management roles and in education.

Students who complete the Level 4 may use it as a pathway to advanced study, typically progressing on to the CTH Level 5 Advanced Diploma. Since the Level 4 Diploma is designed to be broadly equivalent to that of the first year of a bachelor’s degree, students may use the qualification to apply for credit entry to a number of bachelor degree programmes at selected universities worldwide. However, the course is ideal preparation for immediate employment in the sector.

Entry Requirements

Students must be at least 17, have completed secondary education (UK Level 3 / A-Level equivalent) and have English IELTS 5.5 equivalent. Students should also have demonstrable study skills.

Entry & Progression


Sample Certificate


Syllabus Overview

Level 4 Diploma in Tourism Management (QAN: 601/7121/2)

Students must achieve:
  • All 7 mandatory units, providing 120 credits, of which 45 credits are at level 3 and 75 credits are at level 4
Credit Value (CV): 120
Guided Learning Hours (GLH) for Qualification: 480 Total Qualification Time (TQT) for Qualification: 1200
Mandatory Units
Unit Code Unit Title L CV GLH URN Assessment Method
FTH Finance in Tourism and Hospitality 3 15 80 M/507/3867 Assignment
CSMTH Customer Service Management in Tourism and Hospitality 4 15 60 R/504/4412 Closed book written examination
GTH Global Tourism and Hospitality 4 20 60 H/504/4415 Assignment
TTO Travel and Tourism Operations 3 15 80 F/504/4387 Closed book written examination
TTS Travel and Tourism Supervision 4 20 60 T/504/4418 Assignment
TG Travel Geography 3 15 80 Y/504/4394 Closed book written examination
DA Destination Analysis 4 20 60 A/504/4419 Assignment
Diploma Total (7 units) 120 480
Finance in Tourism and Hospitality:

This unit enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is an in-depth accounting unit, and this should be borne in mind when planning and executing the delivery.
Assessment: Closed book written examination

Customer Service Management in Tourism and Hospitality:

This unit covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Assessment: Assignment

Global Tourism and Hospitality:

This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.
Assessment: Assignment

Travel and Tourism Operations:

This unit covers assessing the tourism sector and the factors that affect participation in tourism, delivering travel and tourism services and tour guiding services.
Assessment: Closed book written examination

Travel and Tourism Supervision:

This unit covers managing a travel agency, managing tour provision and managing staff performance.
Assessment: Assignment

Travel Geography:

This unit covers understanding the features of travel geography, patterns of domestic and international tourism and the nature of tourism destinations.
Assessment: Closed book written examination

Destination Analysis:

This unit covers understanding the principles of destination analysis, carrying out a destination audit and assessing the factors that affect tourism destination development.
Assessment: Assignment

CTH Option:

This useful Essential Study Skills unit may also be studied alongside this qualification, if required.

Essential Study Skills - This unit aims to provide learners with essential skills for academic communication, writing assignments and making presentations of academic information and carrying out programmes of academic study.
Assessment: Assignment and presentation

University Pathways

Students who successfully complete the CTH Level 4 Diploma are eligible to gain progression to a number of universities worldwide. Some of these are shown below but for full details click here

“First, I started to study English lessons at King’s Street College and spent a year finishing the first certificate level. After that, I started studying at West London College on [the CTH] Diploma for Hospitality and Tourism management and started the Higher Diploma the year after”.

“Studying abroad did give me lots of great experiences, strength, confidence and it taught me how to adapt and work in a diverse environment”.

“I would definitely say choosing the right course at the right place is important, it will positively draw your future to be what you want to be”.

Vern OnketphonFormer StudentWest London CollegeLondon