A Level 2 Certificate programme designed to provide students with the essential skills for their first job in the hospitality sector.


CTH Certificate in Hospitality Practice Programme – New programme for 2017

This qualification is primarily designed to be studied in parallel with one of our Management Diploma programmes at either Level 3 or Level 4, but it is also a valuable skills course in its own right. It has been developed specifically to provide students new to hospitality sector with a range of essential skills they are likely to need to perform successfully in their first career role in the sector.

Important note: This programme is still in development but will be available soon. However, for further details please ask for further details.

Programmes overview

This Certificate qualification will include the following skills:

  • Reception duties – Check-in, customer handling and check-out procedure
  • Housekeeping duties – How to prepare a guest room
  • Restaurant service – Basic table waiting skills
  • Concierge & portering – Baggage, taxis and guest assistance
  • Bar work – Essential beverage preparation and service skills

Syllabus Overview:

CTH Certificate Hospitality Practice

For a CTH Hospitality Practice Certificate qualification, students must achieve:

  • All 5 five units, providing 15 Credits or 150 hours of Total Qualification Time
Credit Value (CV): 15
Guided Learning Hours (GLH) for Qualification: 125 Total Qualification Time (TQT) for Qualification: 150
Mandatory Units
Unit Code Unit Title CV GLH TQT URN Assessment Method
CSS Customer service skills 3 25 30 tbc A Portfolio of evidence of activities for each unit, and a practical assessment for each unit.
RBS Restaurant and bar service 3 25 30 tbc
HK Housekeeping 3 25 30 tbc
REC Reception and reservations 3 25 30 tbc
CGS Concierge and guest service 3 25 30 tbc
CTH Certificate Total
(5 units)
15 125 150