Enhancing Front of House Service: Celebrating our First Graduates in Turkey

The Front of House Service qualification is designed to refine and expand the expertise of learners and hospitality professionals. This structured training programme focuses on key areas such as food and beverage service, customer interactions and industry-specific knowledge, ensuring participants enhance their skills and confidence in their roles.

The MSA graduates are employed by Papermoon, a renowned and stylish Italian restaurant in Bodrum, Turkey. Through a collaboration with MSA, Papermoon staff have been trained using the CTH qualification, further enhancing their expertise and elevating the restaurant’s service standards.

Benefits for the graduates:

Through this qualification, restaurant staff have been able to refine and expand their skills in areas such as:

• Enhanced Food & Beverage Service
• Cocktails & Craft Beers Knowledge & Service
• Wine Knowledge
• Restaurant & Bar Service
• Customer Service Excellence

Benefits for the employer:

For Papermoon, investing in structured training translates to:

• A highly skilled and motivated workforce
• Greater job satisfaction among employees
• An elevated level of Front of House service
• Enhanced customer experiences
• A strong, second-to-none restaurant reputation

Pelin Çakar Bingül, General Manager at Papermoon, highlighted the value of this continuous professional development:

While many of our staff members are highly experienced—some with 20 to 25 years of service—there are still certain misconceptions in their approach. We wanted them to become more conscious through structured training and to truly understand that what they do is a professional craft, a real profession.

She further emphasised the importance of lifelong learning:

As representatives of a highly esteemed brand, you are the face of Front of House, representing us, and we wanted to instil this awareness. Through the training, we also saw that it not only made them feel valued but also encouraged them to be open to self-improvement. Since gastronomy is such a broad field, we wanted them to be aware of what they do, when they do it, and how they do it. We truly value this training, and we can see that the service team values it just as much. That’s why this is only our first round of training—it won’t be our last.

Want to learn more?

• To experience this elevated level of hospitality first-hand or explore career opportunities, visit the Papermoon restaurant website.
• For more information on applying for the Front of House Service qualification, contact MSA – The Culinary Arts Academy.
• If you're a teaching institution interested in offering this qualification, get in touch with us via the CTH contact form.