Level 3 Foundation Diploma in Hospitality Business
A substantial introductory programme, aimed at guiding learners through the principles of business, with specific reference to the hospitality industry.
This programme is expressly designed to provide students with a first introduction and foundation in the business of hospitality. It is targeted at the learning needs of those students who are new to the field and typically in the 16 - 18 year age bracket.
Learning is highly structured and covers the key first principles required to understand the essential of the way the industry works. Hospitality is a massive sector and one of the single biggest industries in the world, covering everything from international 5 star hotels, through spas, restaurants, coffee shops, bars and specialist resorts. It offers an incredible range of career opportunities and this foundation programme offers an excellent first induction into the workings of this vast sector as viewed in a commercial business context.
Students must have completed full time secondary education and have a minimum age of 16 years with a minimum English proficiency of IELTS 5.0 (or an approved equivalent).
Students who do not satisfy the English language requirement may choose to combine this programme with the CTH Level 1 English for Tourism & Hospitality qualification in order to help raise their fluency to the required level.
Level 3 Foundation Diploma in Hospitality Business (QAN: 603/4203/1)
Students must achieve:
|Credit Value (CV): 128|
|Guided Learning Hours (GLH) for Qualification: 570||Total Qualification Time (TQT) for Qualification: 1280|
|Unit Code||Unit Title||L||CV||GLH||URN||Assessment Method|
|THI||Tourism and Hospitality Industry||3||30||150||M/504/4384||Assignment|
|PFIB||Purpose & Function of International Business||3||30||120||K/504/8787||Closed book written examination|
|EMCRTH||Essentials of Marketing and Customer Relationships in Tourism and Hospitality||3||30||150||K/504/4383||Closed book written examination|
|Foundation Diploma Total (4 units)||128||570|
Tourism and Hospitality Industry This unit aims to introduce students to the tourism and hospitality industry. Students will understand the types and characteristics of different hotel and food service providers. Students will also understand the roles and functions of different delivery channels operating within the industry and will be able to gain an insight into how the industry has developed and is likely to develop in future.
Purpose and function of international business This unit aims to provide learners with an introduction to international business in general. The learner will understand the aims and objectives of business, the economic background to international business and trade and business functions within international organisations.
Entrepreneurship This unit aims to introduce learners to the challenges faced by entrepreneurs, how to raise finance for a new business venture and the identification and management of business risk.
Essentials of Marketing and Customer Relationships in Tourism and Hospitality This unit aims to introduce students to marketing, sales and customer relationships in the tourism and hospitality industry. Students will understand how a hospitality or tourism business is affected by external factors in which it operates. They will understand the key concepts of marketing and sales techniques. Students will gain an understanding of the importance of customer care. Students will develop skills to enable them to deliver effective customer service and to identify areas for improvements.