level-2-hospitality-practice

CTH Level 2 Certificate in Hospitality Practice

A Certificate level programme designed to provide students with the essential skills for their first job in the hospitality sector.

This qualification is primarily designed to be studied in parallel with one of our Management Diploma programmes at either Level 3 or Level 4, but it is also a valuable skills course in its own right. It has been developed specifically to provide students new to hospitality sector with a range of essential skills they are likely to need to perform successfully in their first career role in the culinary industry.

The Hospitality Practice qualification can be studied as a Certificate level qualification whereby learners are enrolled on all 7 units or it can be studied as a shorter Award level qualification.

The Award level qualifications allows learners to focus on a specific area of hospitality such as Housekeeping or Front office, consisting of between 3-4 units rather than the full 7.

Programme Overview :

  • Customer service skills – The foundation of any customer-facing role, these skills will serve you well throughout your career however high you rise
  • Reception and reservations – Front office, bookings, check-in, customer handling and check-out procedure
  • Housekeeping 1 & 2 – How to prepare a guest room and clean public areas to a professional standard
  • Restaurant & bar service 1 & 2 – Table waiting skills and beverage preparation and service skills
  • Concierge & guest service – Baggage, taxis and guest assistance

Sample Certificate

Level 2 Hospitality Practice

Syllabus Overview:

CTH Level 2 Certificate in Hospitality Practice

For a CTH Hospitality Practice Certificate, students must achieve:
  • All 7 units, providing 18 Credits or 180 hours of Total Qualification Time
Credit Value (CV): 18 QAN: TBC
Guided Learning Hours (GLH) for Qualification: 145 Total Qualification Time (TQT) for Qualification: 180
Mandatory Units
Unit Code Unit Title L CV GLH URN Assessment Method
CSS Customer service skills 2 3 25 TBC For each units:
  • A Portfolio of evidence of activities
  • an observed practical assessment
Plus
  • a single demand test covering all units
RBS Restaurant and bar service 1 1 3 25 TBC
RBS2 Restaurant and bar service 2 2 2 15 TBC
HK1 Housekeeping 1 1 3 25 TBC
HK2 Housekeeping 2 2 2 15 TBC
REC Reception and reservations 2 3 25 TBC
CGS Concierge and guest service 2 2 15 TBC
CTH Certificate Total (5 units) 15 125 150

Short Level 2 Awards