CTH Level 2 Certificate in Hospitality Practice

This qualification is primarily designed to be studied in parallel with one of our Management Diploma programmes at either Level 3 or Level 4, but it is also a valuable skills course in its own right. It has been developed specifically to provide students new to hospitality sector with a range of essential skills they are likely to need to perform successfully in their first career role in the culinary industry.

The Hospitality Practice qualification can be studied as a Certificate level qualification whereby learners are enrolled on all 7 units or it can be studied as a shorter Award level qualification.

The Award level qualifications allows learners to focus on a specific area of hospitality such as Housekeeping or Front office, consisting of between 3-4 units rather than the full 7.

Programme Overview :

• Customer service skills – The foundation of any customer-facing role, these skills will serve you well throughout your career however high you rise
• Reception and reservations – Front office, bookings, check-in, customer handling and check-out procedure
• Housekeeping 1 & 2 – How to prepare a guest room and clean public areas to a professional standard
• Restaurant & bar service 1 & 2 – Table waiting skills and beverage preparation and service skills
• Concierge & guest service – Baggage, taxis and guest assistance

Short Level 2 Awards